{"id":12196,"date":"2022-02-09T12:54:56","date_gmt":"2022-02-09T11:54:56","guid":{"rendered":"https:\/\/www.nos.hr\/?page_id=12196"},"modified":"2024-03-01T14:35:31","modified_gmt":"2024-03-01T13:35:31","slug":"freshdesk","status":"publish","type":"page","link":"https:\/\/www.nos.hr\/en\/freshdesk\/","title":{"rendered":"Freshdesk"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1519190934231{margin-bottom: 0px !important;padding-top: 65px !important;padding-bottom: 30px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1625565940197{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1699366086486{margin-left: 0px !important;}&#8221;][vc_single_image image=&#8221;10454&#8243; img_size=&#8221;medium&#8221;][vc_column_text]CRM solutions based on the cloud that help businesses provide services in every aspect of customer communication. It enables companies to monitor customer communication across all channels. It enhances agent productivity through smart automations and provides additional solutions in the form of powerful analytical tools.[\/vc_column_text][vc_single_image image=&#8221;10793&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][vc_empty_space][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;28px&#8221;][vc_custom_heading text=&#8221;Main business problems solved by Freshdesk:&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; google_fonts=&#8221;font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_empty_space height=&#8221;28px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Managing communication through email&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_column_text]For many companies, customer support begins by creating a shared inbox and sharing credentials with support team members. As the team grows, this can become quite messy with emails buried in the inbox, and agents accidentally responding to the same request.<\/p>\n<p>Freshdesk consolidates incoming emails and enables teams to easily manage customer interactions through a modern ticketing interface.<\/p>\n<p>With Freshdesk&#8217;s agent collaboration feature, agents can easily see if someone else is working on the same ticket as them. Those in need of support can receive different responses from different agents to resolve the issue.[\/vc_column_text][vc_custom_heading text=&#8221;Collaboration between support and other departments within the company&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_column_text]Support employees often need to discuss requests with other employees or internally share progress. For some requests, they will need to connect with other departments such as developers or testers.<\/p>\n<p>Freshdesk enables employees to communicate with each other through notes on requests to solve problems. These notes are visible only to employees logged into the Freshdesk application. If an employee needs a third-party opinion, they can forward the request directly from the Freshdesk application.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space height=&#8221;28px&#8221;][vc_custom_heading text=&#8221;Main Features of Freshdesk&#8221; google_fonts=&#8221;font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_empty_space height=&#8221;28px&#8221;][vc_column_text]With its powerful multichannel helpdesk, automation tools, convenient integrated database, as well as reporting and analytics, you drive sustainable business growth and ensure your clients come back.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Multichannel Helpdesk&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_column_text]Freshdesk is focused on providing a wide range of options for every channel through which the customer support team wants to communicate with users. Each Freshdesk account can have multiple customized mailboxes associated with it, allowing the support team to manage all your support emails in one place.[\/vc_column_text][vc_custom_heading text=&#8221;Integration&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_column_text]Freshdesk is integrated with over 60 systems for productivity, e-commerce, CRM, cloud storage, and collaboration systems to provide detailed information about customers to support teams. Freshdesk&#8217;s strong integration with Google&#8217;s product suite makes it an ideal choice.[\/vc_column_text][vc_custom_heading text=&#8221;Increased Productivity&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_column_text]You can automate tasks to increase your support team&#8217;s productivity. The software takes care of repetitive tasks and, in many cases, can provide predefined responses to frequently asked questions.[\/vc_column_text][vc_custom_heading text=&#8221;Easy Configuration and Customization&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_column_text]Freshdesk is designed for easy configuration to accelerate user adoption. Requests can be categorized according to your policy, saving you time. Additionally, you can see the most urgent issues and assigned response times. The support portal can be customized with your logo and colors.[\/vc_column_text][vc_custom_heading text=&#8221;Reports&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; google_fonts=&#8221;font_family:ABeeZee%3Aregular%2Citalic|font_style:400%20regular%3A400%3Anormal&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_column_text]Analytics in Freshdesk allows you to identify issues and track all the metrics that matter to you. 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-->\r[\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1519105729265{margin-right: 0px !important;margin-left: 0px !important;border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 28px !important;padding-right: 28px !important;padding-bottom: 28px !important;padding-left: 26px !important;background-color: #f9f9f9 !important;border-left-color: #e6e6e6 !important;border-left-style: solid !important;border-right-color: #e6e6e6 !important;border-right-style: solid !important;border-top-color: #e6e6e6 !important;border-top-style: solid !important;border-bottom-color: #e6e6e6 !important;border-bottom-style: solid !important;}&#8221;][vc_column_inner css=&#8221;.vc_custom_1508407872713{padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_custom_heading text=&#8221;Need help?&#8221; 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We will contact you as soon as possible.&#8221; font_container=&#8221;tag:p|font_size:12px|text_align:left|color:%23505050|line_height:20px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1708679841456{margin-top: 15px !important;margin-bottom: 15px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_custom_heading text=&#8221;info@nos.hr<br \/>\n+385 01 64-385-64&#8243; font_container=&#8221;tag:p|font_size:14px|text_align:left|color:%23696969|line_height:25px&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1587720633807{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1519190934231{margin-bottom: 0px !important;padding-top: 65px !important;padding-bottom: 30px !important;}&#8221;][vc_row full_width=&#8221;stretch_row&#8221; css_animation=&#8221;none&#8221; css=&#8221;.vc_custom_1625565940197{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css_animation=&#8221;none&#8221; width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1699366086486{margin-left: 0px !important;}&#8221;][vc_single_image image=&#8221;10454&#8243; img_size=&#8221;medium&#8221;][vc_column_text]CRM solutions based on the cloud that help businesses provide services in every aspect of customer communication. 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